Based on our findings, we come to the conclusion Glass shop after a windshield replacement on December 9th, 2020. Was at this point we reached out to our authorized Mazda retailer to inquireĪbout any history related to a possible windshield replacement and we wereĪdvised they have record of their retailer initializing a camera for an auto The rust depicted a situation where the windshield had been replaced. It Would like to present the outcome of our investigation.īased on the pictures of the consumer’s vehicle, our technical We apologies for any inconvenience the vehicle delivery delay hasĬaused and thank you for your patience and understanding.Īfter thorough of the review the consumer’s concern, Mazda Canada Inc. We are taking all possible measures to mitigate supply constraintsĪnd we hope we will be able to increase our vehicle availability and improve inĮffectively estimate the arrival of our vehicles. The above-mentioned reasons have impacted our production volumesįor new vehicles and ultimately have led to a reduction in vehicle availability. ? The ongoing Russian invasion of Ukraine. Transport-related equipment availabilities. Have adversely impacted certain infrastructures, logistical routes, and ? Major natural disasters and other climate-related events which Supply chain challenges resulting in limited availability and significant delaysīrought on by disruptive, unforeseeable, and uncontrollable factors includingĭisruptions, labor, and material shortages largely due to the COVID-19 pandemic Regarding the delivery of their new Mazda CX-50.Īs you may already be aware, many industries and stakeholdersĪcross the global economy not just exclusive to Mazda in Canada only have beenĪnd are still experiencing production and logistical delays due to various WeĮncourage the customer to continue working closely with their retailer They had already left the customer a voice message to discuss this matter. Mazda Canada reached out to the customer, reviewed situation internally and with our retailer who indicated Mazda Canada offered that in the event of a trade in for a new vehicle after repairs, Mazda Canada would assist with regards to discount on a newer Mazda vehicle, which the customer declined. As per customer, would not be feasible to put the vehicle back together, brought to a Mazda dealer and to be diagnosed. Information directed toward technicians for repair purposesĭuring conversation with the customer, **** advised the vehicle currently resides at this third party mechanic shop where it has completed an in depth diagnostics by removal of said engine. Inspected by a Mazda dealer for the concern in question Mazda Canada dealer for the opportunity to diagnose the vehicleĪnd has been rebuilt by someone unknown to Mazda Canada Mazda Canada had the opportunity to converse with the customer via telephone today.Ī couple of items we wish to bring to light:
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